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What are the biggest mistakes in sales?

11/01/2023 | by Patrick Fischer, M.Sc., Founder & Data Scientist: FDS

1. Not listening: A common mistake in sales is not listening to the needs of the customer.

2. Not being prepared: Another mistake that many sales people make is that they are not prepared when they make a sales call.

3. Talking too much: Talking too much is another common sales mistake. The sales rep should let the customer finish and focus on their needs.

4. Unprofessional appearance: An unprofessional demeanor can quickly lead to a customer having a bad image of a sales representative.

5. Not using the right communication: Another mistake in sales is not using the right communication to convince the customer.

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What is a market environment?

10/31/2023 | by Patrick Fischer, M.Sc., Founder & Data Scientist: FDS

The market environment refers to the totality of all factors and conditions that influence and shape a particular market. It includes all external forces and conditions that influence the behaviour of companies, competitive conditions and market opportunities in a particular economic sector or industry. The market environment can be very complex and includes a variety of elements, including:

Competition: The number and type of competitors in a market, as well as their strengths and weaknesses, significantly affect the market environment. The intensity of competition can have an impact on prices, product innovation and customer service.

Customers: Customers' needs, preferences and behaviour are critical factors in the market environment. Changes in customer behaviour can affect demand for products and services.

Suppliers: The availability of raw materials, components and services, as well as relationships with suppliers, can affect the cost, quality and availability of products.

Technology: Advances in technology can change the way business is done and provide new opportunities for innovation and efficiency.

Legislation and regulation: Laws and regulations affecting an industry can have a significant impact on the market environment. They can have an impact on business practices, product standards, environmental regulations and other aspects.

Economic conditions and business cycles: Economic conditions and business cycles, such as upturns or downturns, can affect consumers' purchasing power, businesses' willingness to invest and demand for goods and services.

Social and cultural factors: Social trends, values and cultural differences can influence consumer behaviour and market demand.

Environmental factors: Environmental aspects, such as environmental regulations and sustainability requirements, can influence the production and distribution of products and services.

International markets: Globalisation allows companies to access international markets, which creates additional opportunities and challenges.

Understanding the market environment is critical for companies as it helps them make informed decisions, develop strategies and manage risks. Companies need to continuously address changes in the market environment and adapt their business strategies to stay competitive and achieve long-term success.

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Starting a business: This is what you need to keep in mind

10/30/2023 | by Patrick Fischer, M.Sc., Founder & Data Scientist: FDS

Introduction

For many people, starting their own business is a long-cherished dream. But before this dream can be turned into reality, there are numerous aspects to consider and hurdles to overcome. In this article, we take a look at the most important steps and considerations that are relevant when starting a business.

1. The business idea

The basis of any successful business start-up is a solid business idea. It should not only be innovative, but also meet a real need in the market. Thorough market research is essential to understand the competitive landscape and identify the target group. Only if the business idea offers real added value, the chances of success are good.

2. Create a business plan

A detailed business plan is the foundation for setting up a business. It sets out not only the business goals and strategy, but also the financial projections and investment needs. A solid business plan is not only important for your own orientation, but also to convince investors and banks of the merits of your idea.

3. Choosing the legal form

The choice of the right legal form is crucial because it affects liability, taxes and bureaucratic requirements. In Germany, there are various options available, from sole proprietorship to limited liability company to public limited company. The choice should be well thought out and based on the individual needs of the business.

4. Secure financing

Financing is often one of the most critical aspects of setting up a business. It is important to clarify how the start-up capital will be raised, whether through equity, debt or investors. A solid financing plan helps to avoid bottlenecks and to put the business on a solid financial footing.

5. Overcoming bureaucratic hurdles

Starting a business involves a number of bureaucratic hurdles. These include registering with the trade office, applying for a tax number and fulfilling any official requirements. It is advisable to seek professional support in order to avoid pitfalls.

6. Marketing and sales

The best business idea is of little use if no one knows about it. A well thought-out marketing concept is therefore essential. This includes not only the design of an appealing website and the use of social media, but also the planning of distribution and sales strategies.

Even the most successful entrepreneurs cannot do everything alone. Putting together the right team is therefore of great importance. Not only professional qualifications should be taken into account, but also the ability to work in a team and entrepreneurial spirit.

Conclusion

Starting your own business is an exciting step, but one that needs to be well prepared. A solid business idea, a well thought-out business plan and the choice of the right legal form are just some of the aspects that need to be considered. With the right planning and a portion of determination, however, many obstacles can be overcome and the dream of owning your own company can become a reality.

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Objection "Too expensive" - How to handle objections successfully in B2B

10/30/2023 | by Patrick Fischer, M.Sc., Founder & Data Scientist: FDS

In the world of business-to-business (B2B) sales, the "too expensive" objection is a pervasive obstacle that continues to challenge sales professionals. Customers today are better informed and more price-conscious than ever, which means they often cite price as the main reason for their concerns. But successful B2B salespeople understand that this objection is often more appearance than reality and have developed proven strategies to deal with it. In this article, we will show you how to successfully deal with the "too expensive" objection.

1. Understand the real objection:

The objection "Too expensive" is often just the tip of the iceberg. Customers may have various fears and insecurities that manifest themselves in this objection. Your job as a salesperson is to identify these real concerns. Start by asking open-ended questions to find out why the customer sees the price as a problem. It may be concerns about benefits, quality or long-term costs that are behind this statement.

2. Emphasise the value:

Once you have identified the real concerns, you can shift the focus to the value of your product or service. Show how your offering can solve the customer's specific problems and what benefits it brings. Highlight the unique features and benefits that differentiate your product from the competition. This will make the customer realise that the price is reasonable compared to the benefits offered.

3. Compare costs and benefits:

An effective way to address the "too expensive" objection is to provide a cost-benefit comparison. Show the client that the long-term benefits and savings outweigh the initial costs. Visualise how your offer fits into the client's business strategy and how it will lead to cost savings in the long term.

4. Flexible pricing:

B2B sales often require flexible pricing options. Make sure you have different pricing plans or offers up your sleeve to cater to the different needs of your customers. This will allow you to find a solution that is acceptable to both parties.

5. Offer additional benefits:

To compensate for the price disadvantage, offer the customer additional benefits. This could include advanced training, comprehensive support or exclusive upgrades. Customers are more willing to accept a higher price if they feel they are getting more value for their money.

6. Use social proof:

Reflect satisfied customers and success stories to build customer confidence. Social proof is an effective tool to show that your product or service is worth its price.

7. Temporal urgency:

Create a sense of urgency by highlighting limited offers or discounts that are time-limited. Customers are more likely to opt in if they fear missing out on a good offer.

Conclusion:

The "too expensive" objection in B2B sales can be challenging, but it is often surmountable. By understanding the customer's true concerns, emphasising value, using flexible pricing options and providing additional benefits, you can successfully address objections and convince the customer that your offer is worth the price. Always keep in mind that successful B2B selling is not just about lowering the price, but making the value of your offer clear.

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What are the most pressing problems faced by founders?

10/23/2023 | by Patrick Fischer, M.Sc., Founder & Data Scientist: FDS

Founders often face a variety of challenges that can vary by industry, business model and location. However, here are some of the most pressing issues that founders often face:

Missing capital: Funding is often one of the biggest hurdles for founders. It can be difficult to raise enough capital to launch the business and sustain it through the early stages before it becomes profitable.

Market Validation: It is critical to ensure that there is demand for the product or service the business is offering. Validating the market and identifying potential customers are important steps to ensure that the business can succeed.

Team Building: Assembling a competent and dedicated team can be a challenge. Finding the right team that shares the founder's vision and brings the necessary skills to move the business forward is critical.

Competition: in most industries, there are already established competitors. Founders need to find a way to stand out from the competition and create a unique offering to attract customers.

Scaling: After a business is launched, the question of scaling arises. How can the business grow without compromising quality and overstretching resources?

Legal and regulatory challenges: Founders must deal with legal and regulatory requirements that can vary by industry and location. This can range from business formation to intellectual property protection to regulatory compliance.

Marketing and Customer Acquisition: Attracting customers is often a major challenge, especially in an increasingly competitive business environment. Effective marketing strategies and sales channels are essential to drive growth.

Time Management: Founders often wear many hats and have numerous responsibilities. Effectively managing one's time and priorities is critical to avoid getting into undue stress.

Lack of experience: many founders operate in areas where they may not have extensive experience, such as accounting, law, human resources management, etc. Overcoming the lack of experience in key business areas can be challenging.

Insecurity and Risk: A founder's journey is often one of uncertainty and risk. There is no guarantee of success, and the ability to manage uncertainty and take risks is critical.

These challenges can vary depending on individual circumstances, but they are some of the most common issues founders face. Thorough planning, flexible approaches and a willingness to learn from mistakes can help overcome these challenges.

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