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Is a live support chat worthwhile for online stores, agencies and service providers?

12/19/2022 | by Patrick Fischer, M.Sc., Founder & Data Scientist: FDS

Many live chat software providers talk about the fact that implementing a live chat will multiply the number of contacts from potential customers. But is this really the case?

Yes, a live support chat is a very effective way to support customers quickly and efficiently. With a live support chat, online stores, agencies, and service providers can offer instant support to their customers at any time of the day or night. This allows them to respond to queries quickly and build better customer loyalty. It can also help generate more revenue by supporting customers faster and more efficiently.

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