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Knowledge Base

What to consider when implementing a live support chat?

12/15/2022 | by Patrick Fischer, M.Sc., Founder & Data Scientist: FDS

1. Make sure your live chat system provides high availability and a secure connection.

2. Ensure that your live chat support team responds quickly to requests and delivers a professional response.

3. Schedule regular maintenance to keep your system up to date.

4. Use a simple and intuitive interface that is easy for users to navigate.

5. Use an automated chatbot feature to answer simple questions and route queries to a human when necessary.

6. Make sure your support team has sufficient knowledge and experience in handling various questions and issues.

7. Monitor chat history to get a better understanding of customer needs.

8. Pay attention to the GDPR / data protection laws and list the provider in your privacy policy.

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