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Glossary / Lexicon

What is Social Proof?

03/03/2023 | by Patrick Fischer, M.Sc., Founder & Data Scientist: FDS

Social proof refers to the psychological tendency of people to interpret the behavior of others as an indication of what is right or appropriate, especially in situations where we feel uncertain or indecisive. It is a type of social influence in which people observe the behavior of others and adjust their own actions or decisions to follow what is considered "normal" or "acceptable" behavior.

Social proof can come in a variety of forms, such as:

Expert ratings: When an expert in a particular field recommends a product or service, people tend to follow that advice.

Customer reviews: When other customers give a product or service a positive review, it can encourage others to buy the product or service as well.

Popularity: If many people use or buy a product or service, this can be seen as an indication that it is of high quality or offers high value.

Social validation: When people see others change their behavior or make certain choices, it can encourage them to do the same to belong to a group or to be accepted as part of a community.

Social proof can be a very effective marketing tool because it can lead people to make decisions based on the behavior or beliefs of others rather than on rational arguments or facts.

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