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What are the most common objections in B2B sales conversations?

06/22/2023 | by Patrick Fischer, M.Sc., Founder & Data Scientist: FDS

In B2B (business-to-business), the most common objections from potential customers can vary by industry and product or service. However, here are some of the generally most common objections that can arise in B2B sales:

Price: Price is often a big objection, especially if the offering is perceived to be more expensive than expected.

Need: If the potential customer doesn't feel that they really need the product or service, or that it doesn't meet their current needs, they may object.

Time: Sometimes it is just not the right time for the potential customer to accept the offer, possibly due to restructuring, budget issues, or other priorities.

Risk: If the potential customer has concerns about reliability, quality, or customer support, they may object.

Competition: If the potential customer is already working with another vendor or has received quotes from other vendors, they may object to the offer.

Decision making: In many organizations, decisions must be made by multiple people, and it can be difficult to get all the decision makers around the table.

It is important to understand and address the potential customer's objections in order to move the sales process forward. By answering questions and offering solutions, you may be able to address concerns and convince the customer to accept your offer.

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