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Tips for Telephone Acquisition

12/13/2023 | by Patrick Fischer, M.Sc., Founder & Data Scientist: FDS

1. Be friendly and cordial: Be friendly and polite when you call customers. If you are unsympathetic or rude, the customer is likely to discourage you from continuing.

2. Stick to the agenda: stick to your agenda when you call customers. If you take the customer too much time, they may not remember you.

3. Let your customer talk: Let your customer talk when you call them. This will give you a better understanding of what he wants and how you can help him.

4. Be careful about selling: Be careful when you try to sell something to the customer. If you are too aggressive, the customer may find you uncomfortable.

5. Be patient: Be patient when you talk to customers. If you are too impatient, the customer may feel uncomfortable and stop calling you.

6. Be professional: Be professional when you call customers. If you speak too loudly or casually, the customer may feel uncomfortable.

7. Listen: Listen to your customer when you call them. This will give you a better understanding of what he wants.

8. Be honest: Be honest and transparent when you call customers. If you are not honest, the customer will not trust you.

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