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Knowledge Base

Telephone script - This belongs in a conversation guide

12/08/2023 | by Patrick Fischer, M.Sc., Founder & Data Scientist: FDS

1. Greeting: greet the customer and introduce yourself.

2. Find out customer's concern: Ask the customer what their concern is.

3. Gather information: Gather all the necessary information about the concern.

4. Offer solution to problem: Offer the customer possible solutions to their problem.

5. Ask for confirmation: ask the customer if the proposed solution meets their expectations.

6. Closure: Thank the customer for the conversation and wish them a good day.

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