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Knowledge Base

Retain and retain customers - Respond to customer needs

01/30/2024 | by Patrick Fischer, M.Sc., Founder & Data Scientist: FDS

1. Provide good customer service: Satisfy customers and provide surprising services when appropriate.

2. Build customer relationships: Establish a personal relationship, maintain regular contact, and respond to their needs.

3. Offer rewards: Reward customers for their loyalty by offering them special discounts or special offers.

4. Solicit customer feedback: ask customers for their feedback to find out what their needs are and what improvements they would like to see.

5. Encourage customer engagement: Activate customers on social networks and invite them specifically to participate in discussions and activities.

6. Personalize products: Offer customers relevant products and services that meet their individual needs.

7. Inspire customers: Inspire customers with new and innovative ideas to provide them with a unique experience.

8. Improve communication: Provide customers with easy, fast and reliable communication.

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