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Knowledge Base

How to gain the trust of your customers

12/05/2022 | by Patrick Fischer, M.Sc., Founder & Data Scientist: FDS

1. Be honest and transparent: Customers want to know where they stand. Therefore, provide open and honest information about your company, products and services.

2. Be reliable: Customers need to be able to rely on you to deliver on your promises. If you do not disappoint your customers, they will trust you more.

3. Communicate: It is important that you communicate regularly with your customers to show them that you are interested in them.

4. Provide quality and service: Provide your customers with a high quality product or service at a reasonable price. In addition, you should provide excellent customer service.

5. Create a trustworthy brand: a strong brand can create a lot of trust. Make sure customers see your company as credible and trustworthy.

6. Be personal: Show your customers that you care about them as a person. Be personal and build a relationship with them.

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