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Customer loyalty - How to avoid that your customers "defect" to the competition

03/10/2023 | by Patrick Fischer, M.Sc., Founder & Data Scientist: FDS

1. Offer attractive discounts and offers on a regular basis.

2. Provide excellent customer service to your customers.

3. Make sure that your product or service meets the requirements of your customers.

4. Keep your customers informed about new developments and products.

5. Familiarize your customers with new technologies and features.

6. Encourage your customers to share your business with others.

7. Build a community that allows your customers to communicate and share ideas.

8. Allow customers to submit feedback on your product or service on an ongoing basis.

9. Provide an easy and convenient way for your customers to contact you.

10. Take steps to provide a unique experience for your customers.

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