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Sales management, also referred to as marketing or commercialisation, is a comprehensive concept and management discipline concerned with the planning, execution and control of activities to satisfy the needs and wants of customers in an economic environment. The main objective of marketing is to successfully place and sell products or services in the market.
Here are some key concepts and aspects of sales management:
Customer orientation: Sales management places a strong focus on the needs, wants and preferences of customers. It seeks to design and position products and services to meet customers' expectations and ensure their satisfaction.
Product policy: The product policy is a key concept in sales management.
Product policy: This refers to the design and development of products or services to ensure that they meet market needs and provide competitive advantages.
Pricing: Setting prices for products or services is an important part of sales management. It involves pricing strategies based on market analysis, cost structures and competitive factors.
Distribution and sales promotion: This includes the selection of distribution channels, the planning and implementation of sales strategies, and the promotion of products or services through marketing activities such as advertising, sales promotion and public relations.
Market research: Market research is a crucial part of sales management and helps companies gather information about the market, target groups, competitors and trends. This enables informed decisions to be made.
Positioning and branding: Sales management is concerned with positioning products or services in the market to create a unique selling proposition and competitive advantage. This is closely related to branding and identity development.
Customer relationship and retention: Sales management aims to build long-term relationships with customers and foster their loyalty to the brand or company. This can be achieved through customer service, loyalty programmes and customer-focused communication.
Post-sales service.
After-sales service: This refers to the support and assistance provided to customers after purchase to ensure they are satisfied and their needs are met.
Measurement and control: Companies use various metrics and key figures to measure and monitor the success of their marketing activities. This allows for continuous improvement and adjustment of marketing strategies.
Sales management is a dynamic discipline that is constantly exposed to new trends and technologies. It is critical to the success of companies and organisations in a competitive business world. Companies that develop and implement effective marketing strategies are better positioned to achieve their goals and be successful in the long term.