Share:

News / Blog: #customer

How does objection handling go about rebutting these and other objections in a phone call or email?

04/26/2023 | by Patrick Fischer, M.Sc., Founder & Data Scientist: FDS

Objection handling is an important step in convincing potential clients that the B2B agency's services add value and meet their needs. Here are some tips on how to rebut objections in a phone call or email:

Listen: Actively listen and make sure you fully understand the objection before responding. Be sure to clearly and concisely repeat the customer's objection to ensure that you have understood it correctly.

Demonstrate understanding: Show understanding of the customer's concerns and confirm that you understand his or her perspective.

Highlight benefits: make sure you clearly communicate the benefits of your services and how they meet the customer's needs. Make sure you also share specific examples or success stories that illustrate the benefits of your services. Make sure you share specific examples or success stories that illustrate the benefits of your services.

Provide answers: provide clear and concise answers to the customer's questions and concerns. If you don't have all the answers immediately, commit to researching them and providing them within a reasonable timeframe.

Provide alternatives: Offer alternatives to meet the customer's needs if your services are not exactly what they are looking for. For example, if you don't offer a service, you can recommend other companies or resources that can better meet his needs.

Build Trust: Build trust by providing clear, concise and honest answers to the customer's concerns. Make sure you meet the customer's expectations and give them a positive impression of your business.

Follow-up: Make sure you follow up after the conversation or email communication to ensure you have fully debunked any concerns the customer may have and to ensure they have the information they need to make an informed decision.

By actively listening, understanding, communicating clearly, and following up, you can convince potential clients that your B2B agency services will meet their needs and add value.

Like (0)
Comment

How should a cold call look like or be structured?

04/25/2023 | by Patrick Fischer, M.Sc., Founder & Data Scientist: FDS

A successful cold call requires a clear strategy and a professional approach. Here are some points that should be considered in a cold call to be successful:

Preparation: Before you start the phone call, make sure you are sufficiently informed about the company and the person you want to talk to. Research the company to find out if they already use similar software or databases. Also try to gather information about the contact person to better prepare for the interview.

Start the conversation: begin the call with a friendly greeting and briefly introduce yourself and your company. It's important to make a good impression in the first few seconds to pique the potential customer's interest.

Arouse interest: Ask the potential client about their needs and challenges. Try to find out if the company already uses a similar solution and if they are satisfied with their performance. Show interest in the client's needs and build a relationship.

Presentation: briefly explain how your product or service works and how it meets the client's needs. Also, offer to schedule a demo of the software to give the client a better impression.

Promote the software to the client.

Highlight benefits: Emphasize the benefits and how it can help the client achieve their goals. Point out what specific features or tools your solution offers that others may lack. Also illustrate how your product or service can save the client time and money.

Refute objections: Listen carefully when the potential customer expresses concerns or objections. Try to address these concerns and rebut them by pointing out specific benefits or features.

Call to action.

Call-to-Action: Close the conversation with a clear call to action, such as an invitation to a demo or an offer for a free trial. Make sure to note down all the important information and send it to the customer.

Follow-up: After the phone call, it's important to follow up to make sure the potential customer has all the information they need to make an informed decision. Also, offer to answer any additional questions if needed.

By having a clear strategy, showing interest in the potential client, and highlighting the benefits of your product or service, you can make a successful cold call.

Like (0)
Comment

Writing a Press Release - These Steps will get you into the Press

04/20/2023 | by Patrick Fischer, M.Sc., Founder & Data Scientist: FDS

A press release is an important tool for attracting the interest of journalists and editors and for reaching a wide audience. A well-written press release can raise a company's profile, announce a new product or promote an important event. Below are steps to help you write a successful press release that can get into the press:

Step 1: Define target audience and message

Before you start writing, be clear about your target audience and message. Think about who your target audience is and what kind of message you want to convey. If you're announcing a new product line, your audience should be consumers and industry professionals. If you are making an important announcement, your audience may consist of the media and the public. It's important to make your message clear and concise.

Step 2: Choose writing style and format

Your press release should be written in a clear, simple style and focus on the most important information. Avoid jargon and use short sentences and paragraphs. Start with a strong headline that grabs readers' attention and put the most important information at the beginning of the text. Use a standardized format consisting of a headline, sub-title, introductory text, body text, and contact information.

Step 3: Refine your message

In your main text, you should describe your message in more detail and highlight important facts, figures, and details. However, avoid going too deep into details as you might lose your readers' attention. Focus on the most important points and make sure you present your message in an understandable and interesting way.

Step 4: Check facts

Before you publish your press release, make sure all the facts are correct. Check all the numbers, dates and facts and make sure you are not spreading false information. It is also important that you correctly spell the names and titles of all people mentioned in the press release.

Step 5: Headline and image selection

Your headline should be short, concise and meaningful. It should pique the reader's interest and encourage them to read the text. Also use appealing images or graphics to support and enhance your press release.

Step 6: Dissemination

Once you have written your press release, you need to distribute it to relevant media and journalists. There are several ways to do this, such as using press portals, contacting relevant journalists, or publishing directly on your own website.

One way to distribute your press release is to use press portals. These provide a platform where companies can publish their press releases and journalists and media can access them. These include, for example, press portals such as PR Newswire, Mynewsdesk or PresseBox. These portals allow you to send your press release to a large number of journalists and increase your reach.

Another option is to contact relevant journalists or editors. For this, you should create a list of journalists who might be of interest to your target group. You can research these via social networks such as LinkedIn or Twitter, for example. Make sure you only contact journalists who might actually be interested in your topic to avoid being perceived as spam.

You can also publish your press release directly on your own website. For this, you should set up a dedicated section on your website where you publish all your press releases. This way, interested parties, including potential customers, can easily find your latest news and announcements.

Step 7: Follow-up

It's important to keep track of the contacts you've reached with your press release. Think about how you can continue to keep your contacts in the loop to maintain interest in your company or organization. For example, you can start an email campaign to keep your contacts informed of future developments.

Conclusion

A well-written press release can help generate interest from journalists and editors and reach a wide audience. It's important to define your target audience and message accurately in advance and focus on the most important information. By using a clear writing style, appealing images and graphics, and fact checking, you can create a successful press release. By using press portals, contacting relevant journalists or publishing on your own website, you can increase your reach and spread your message in a targeted way.

Like (0)
Comment

How in demand are Data Scientists on the job market?

04/19/2023 | by Patrick Fischer, M.Sc., Founder & Data Scientist: FDS

Data scientists are currently in high demand on the job market. According to various reports and forecasts, the demand for data science professionals will continue to rise in the coming years.

A study conducted by the job portal Indeed in 2021 found that Data Scientist are currently among the most in-demand jobs. Similar findings have been published in other studies and reports by McKinsey, LinkedIn and others.

The increasing demand for Data Scientists is due to the growing importance of data and data analytics in many industries and businesses. Companies need professionals who can analyze large amounts of data and derive insights from the data to make better decisions and optimize their business processes.

In particular, the demand for Data Scientists is high in industries such as finance, technology, healthcare, e-commerce, and research and development. In these industries, Data Scientists are used to analyze customer behavior, develop predictive models, optimize business processes, and identify patterns and trends.

Overall, it is certain that Data Scientists will continue to be in high demand in the future, as the importance of data and analysis will continue to increase in many industries and companies.

Like (0)
Comment

What are sales objectives?

04/18/2023 | by Patrick Fischer, M.Sc., Founder & Data Scientist: FDS

Sales targets are goals or objectives that a company sets for its sales department. These goals are used to promote the sale of products or services and to increase sales. Sales goals can include, for example, the number of products sold, revenue, market share, customer satisfaction, or the number of new customers.

It is important to establish clear and measurable sales goals to ensure that salespeople are working toward the same goals and supporting the company's sales strategy. Setting sales goals also helps to measure the performance of the sales department and the success of the company's sales strategy.

Like (0)
Comment

Our offer to you:

Media & PR Database 2025

Only for a short time at a special price: The media and PR database with 2025 with information on more than 21,000 newspaper, magazine and radio editorial offices and much more.

Newsletter

Subscribe to our newsletter and receive the latest news & information on promotions: